Upinder Bhat, President and COO DVI Health Solutions Inc, tells Healthcare World about their innovative work in the sector
As the healthcare sector moves toward advanced software to improve operations and patient care, legacy systems struggle to keep up. They often lack the flexibility and interoperability needed to thrive in today’s complex ecosystem, making it difficult for hospitals and clinics to share patient data effectively. This fragmentation can lead to delays in treatment or errors in patient care, so organisations are increasingly turning to advanced software solutions to make operations safer and more efficient.
Outdated systems can result in serious backlogs: during the COVID-19 pandemic, many healthcare providers struggled to efficiently manage vaccine appointments due to inflexible legacy systems. While another global pandemic may or may not be hovering on the horizon, it is paramount that healthcare systems have the latest software as part of their push for preventative care
At the same time, it’s often true with healthcare innovation that bitter experience leads to productive solutions. Upinder Bhat, President and COO of DVI, discovered this to be true when he spent time taking his great friend to regular hospital and pharmacy appointments for diabetes treatment. “I realised there was no communication between the hospital and the pharmacy and this led to a lot of wasted time and effort on everyone’s part,” he recalls. “It was clearly the result of legacy systems which are not equipped to handle the growing demands of today’s world.”
As DVI specialises in modernising outdated platforms and offers cloud-based solutions that improve performance, security, and scalability, it was obvious to the tech entrepreneur that the solution to pharmacy compatibility issues actually lay within his grasp. Upinder realised he could blend his vast experience in technology with DVI capabilities to establish a new system specific to pharmacies.
Revolutionising healthcare
By offering customised solutions for the healthcare industry, DVI focuses on improving patient care, streamlining workflows, and boosting efficiency. Through advanced data tools and predictive analytics, the company enables its clients to make better, data-driven decisions via a simplified cloud-based, end-to-end software option. “Cloud technology offers unparalleled advantages in terms of cost savings, scalability, and accessibility. DVI assists in migrating client applications and infrastructure to the cloud,” says Upinder. “Our team ensures that cloud environments are optimised for peak performance, providing realtime access to data and facilitating better collaboration across teams.”
Their platform reduces the need for multiple systems by automating tasks, enhancing patient care, and providing configurable workflows. Using advanced analytics, DVI supports healthcare professionals with real-time insights into patient data, prescriptions, and treatment specifics. “Our analytics solutions help organisations make sense of large volumes of data to enable more informed decisions,” explains Upinder. These decisions can be made faster, ultimately improving the quality of care, such as more rapid treatment with faster prescriptions. Their technology creates coherent systems where tasks that once took days can now be completed in minutes. For example, a shift to microservices has revolutionised processes such as verifying patient eligibility, cutting delays and improving service delivery.
“We’re now at the stage with AI and RPA (robotic process automation) where it seems hard to believe that systems don’t and can’t talk to each other,” says Upinder. “On the one hand we can communicate across the world, but on the other hand we struggle to send a simple update from one provider to another.” Solving such global issues may well be the work of governments, but it’s companies such as DVI that identify where small fixes can make huge improvements. “Data is at the core of modern operations. Our analytics solutions help organisations make sense of large volumes of data to make more informed decisions.”
Speciality pharmacies
Specialty pharmacies manage complex therapies for chronic and rare conditions, necessitating meticulous coordination among healthcare providers, insurers, and patients. This complexity demands advanced technological solutions to ensure efficiency and optimal patient care. By partnering with healthcare customers to build custom solutions, Upinder and his design team are enabling such specialised pharmacies to serve their clients better and faster.
By working hand in hand with healthcare partners to co-create solutions that are effective, DVI enables their customers by building a comprehensive suite of solutions designed to address their specific needs and pain points. They offer a seamless end-to-end experience, enabling pharmacies to automate manual tasks, integrate customisable workflows, and access real-time patient data. By consolidating disparate systems into a single, secure, and scalable platform, their solutions empower specialty pharmacies to operate more efficiently, reduce costs, and improve patient outcomes.
Expanding horizons Looking ahead, DVI is investing in artificial intelligence to revolutionise healthcare.
“With an AI based product that DVI currently offers, we are poised to introduce transformative tools that enhance predictive care, improve clinical workflows, and drive databased decision-making,” says Upinder. “DVI believes in evolving alongside the healthcare industry and equipping our clients with the most advanced tools to meet the demands of a rapidly changing landscape.”
CONTACT INFORMATION